Our partners

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Electronic Referrals in Ontario is supported by the System Coordinated Access program.

The SCA Program in Ontario program provides a comprehensive digital referral solution that streamlines your referral workflow with secure digital referrals and connects you to a wider community of referral sources and recipients.

The program is open to primary care providers and clinical specialists, as well as service providers. Specialists using the eReferrals program include:

  • Cardiology
  • Gastroenterology
  • Diagnostic imaging
  • General surgery
  • Orthopaedics
  • Pediatrics

Join the eReferrals program today to grow your referral network and improve the referral experience for clinicians, administrators, and patients.

What sets Electronic Referrals in Ontario apart?

Electronic Referrals in Ontario provides an eReferrals solution for clinicians and access to an established referral network.

Over 100,000 referrals have been made to clinicians in Ontario through the program’s Ocean eReferrals platform. This platform integrates with electronic medical records systems, embeds clinical appropriateness guidelines and best practices into forms, and ensures referrals are delivered securely and accurately while simplifying follow-up and clinician-specialist communication.

Primary care providers gain access to an online, searchable directory of specialists and service providers, while recipients benefit from a new source of referrals.

Through the program, we have also connected the Ocean eReferral system to other electronic systems that are critical for and end-to-end eReferral support.

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Clinical impact

Faster referral times: Greatly reduce the time to dispatch, receive, and confirm referrals. eReferrals has been found to shorten referral turnaround time to 23 hours per referral from 68 under a fax system.

Reduces inappropriate referrals: eReferrals has contributed to a reduction in unnecessary imaging referrals by 12 percent during its deployment with the Ontario Ministry of Health and Long-Term Care.

Expansive network

Broaden your network: Our network features a wide range of providers, from primary care physicians and specialists to diagnostic imaging centres, accessed through a web-based, searchable directory. Discover providers by geographic location, available services, and wait times.

Connected technology

Embedded guidelines: Evidence-based clinical guidelines are integrated within eReferrals forms, embedding clinical guidance across the system. This functionality increases the appropriateness of referrals and improves adherence to best practices, enhancing care quality.

New insights: Analytics provide administrators with a deeper understanding of referral volumes and accepting sites, allowing for a reduction in wait times and ongoing system-level improvements.

Expand Your Referral Network

Features

End-system agnostic

eRefferals is accessed through Ocean eReferrals by CognisantMD and is managed through leading EHR systems. We also connect the eReferral pathway to other systems (including CareDove, Caseworks, and Novari) through Hubly.

Smart referral forms

Dynamic forms prepopulate with EHR information and offer bi-directional communication and file attachment within the referral, providing a single source of referral knowledge.

Patient notifications

Automated alerts keep patients informed about the status of their referrals, and allow them to confirm their appointments electronically, saving time for staff and helping reduce no-shows.

Supports your delivery models

Electronic Referrals in Ontario supports system and regional support models, such as central intake models and assessment centres.

About the Think Research Consortium eReferral Partnership

The Think Research Consortium eReferral Partnership consists of four partners: Think Research, CognisantMD, the Centre for Effective Practice, and the System Coordinated Access Program. Together, they deliver a comprehensive solution for electronic referrals including connections to other solutions such as CareDove and Caseworks.