We want to help you understand how data is processed so that you may make informed decisions on your personal data.
Personally Identifiable Information (“PII”) is any information relating to an identified or identifiable individual; this includes any information that could be used on its own or in combination with other pieces of information to identify a person. PII is not just a person’s name or email address, it can include information related to your location, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of an individual.
Think Research may store PII provided to us by our clients and business partners who use our products and services. PII may also be directly collected by you when you register and use certain products and services, and when you visit our website and request information.
As part use of our products and services, we store individuals’ PII, which may include medical information such as treatments, symptoms, and healthcare provider notes. This information may come directly from you when you register and use specific products and services, to which we request your explicit consent. This information may also be obtained indirectly from your healthcare provider who is using our products and services, and it is the responsibility of your healthcare provider to obtain your consent.
We store and/or use the following categories of data:
Personal Identifier Details
To communicate with you and provide our products and services, you will be asked to provide basic contact information about yourself, such as name, email address, telephone number and physical address when registering with us. Individuals are responsible for the accuracy and completeness of the information they provide.
Some PII is automatically collected (e.g. the type of web browser and operating system used by the website visitor) when you visit our website. Other PII is not collected unless you choose to provide such PII or indicate your consent to any cookies that our website may employ. On our website, you can request information, subscribe to marketing or support materials or apply for jobs at Think Research. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, contact preferences, education and employment background and job interest data.
When you visit our site, each time we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address, internet domain names, the web browser and operating system used to access the Think Research website, client support and to collect aggregate information for internal reporting purposes.
Information about your visit to the site, including the full URL, any products you viewed or searched for, the files visited, the time spent in each file and the time and date of each visit.
This is required in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently, if there are any concrete indications of illegal use.
Think Research is committed to taking reasonable efforts to secure the PII you choose to provide us. To protect the privacy of any PII you have provided, we employ industry-standard controls including physical access controls, internet firewalls, intrusion detection and network monitoring.
Where you communicate with us via our site, we cannot guarantee or warrant the security of any information that you transmit, as is the nature of the internet, no data transmission over the internet can be guaranteed to be 100% secure. While we have implemented reasonable safeguards to prevent unauthorized use or disclosure of the information, we cannot guarantee the security of any information transmitted via our site.
Links to Non-Patient Websites and Third Parties
The Think Research website may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the Think Research website.
Changes to this Policy
How to Contact the Think Research Privacy Office
For more information about the Think Research privacy practices or to raise a concern you have with our practices, contact us:
Chief Privacy Officer
351 King St E #500, Toronto, ON, M5A 0L6
Tel: (416) 479-5428