Privacy Policy

General Information

Think Research (“us”, “we” or “our”) respects the privacy of our clients, business partners, employees and those who seek information and/or contact us through healthcareplus.ca. We recognize the need for appropriate protections and management of the information that you provide to us. As such, Think Research has established this Privacy Policy to assist you in understanding what information we collect and how that information is used. This Privacy Policy applies to Think Research, including its Divisions and Subsidiaries.

This Privacy Policy explains how information, including Personally Identifiable Information is processed for the healthcare products and services we provide to our clients, such as hospitals, family health clinics, long term care homes and other types of healthcare providers. This Policy also explains how information is processed through use of our website and our products and services.

We want to help you understand how data is processed so that you may make informed decisions on your personal data.

Information Collection

Personally Identifiable Information (“PII”) is any information relating to an identified or identifiable individual; this includes any information that could be used on its own or in combination with other pieces of information to identify a person. PII is not just a person’s name or email address, it can include information related to your location, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of an individual.

Think Research may store PII provided to us by our clients and business partners who use our products and services. PII may also be directly collected by you when you register and use certain products and services, and when you visit our website and request information.

As part use of our products and services, we store individuals’ PII, which may include medical information such as treatments, symptoms, and healthcare provider notes. This information may come directly from you when you register and use specific products and services, to which we request your explicit consent. This information may also be obtained indirectly from your healthcare provider who is using our products and services, and it is the responsibility of your healthcare provider to obtain your consent.

We store and/or use the following categories of data:

Personal Identifier Details

To communicate with you and provide our products and services, you will be asked to provide basic contact information about yourself, such as name, email address, telephone number and physical address when registering with us. Individuals are responsible for the accuracy and completeness of the information they provide.

Some PII is automatically collected (e.g. the type of web browser and operating system used by the website visitor) when you visit our website. Other PII is not collected unless you choose to provide such PII or indicate your consent to any cookies that our website may employ. On our website, you can request information, subscribe to marketing or support materials or apply for jobs at Think Research. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, contact preferences, education and employment background and job interest data.

For further information on cookies, please refer to our cookie policy.

Technical Information

When you visit our site, each time we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address, internet domain names, the web browser and operating system used to access the Think Research website, client support and to collect aggregate information for internal reporting purposes.

Information about your visit to the site, including the full URL, any products you viewed or searched for, the files visited, the time spent in each file and the time and date of each visit.

This is required in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently, if there are any concrete indications of illegal use.

Cookies

We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). For more information on how we use cookies and how to manage cookies, please see our cookie policy.

Data Security

Think Research is committed to taking reasonable efforts to secure the PII you choose to provide us. To protect the privacy of any PII you have provided, we employ industry-standard controls including physical access controls, internet firewalls, intrusion detection and network monitoring.

Where you communicate with us via our site, we cannot guarantee or warrant the security of any information that you transmit, as is the nature of the internet, no data transmission over the internet can be guaranteed to be 100% secure.  While we have implemented reasonable safeguards to prevent unauthorized use or disclosure of the information, we cannot guarantee the security of any information transmitted via our site.

Links to Non-Patient Websites and Third Parties

The Think Research website may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the Think Research website.

Think Research does not control those sites or their privacy practices which may differ from Think Research policy. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by the Think Research Privacy Policy.

We encourage you to review the privacy policy of any company or institution before submitting your personal data. Some third party companies and institutions may choose to share their personal data with Think Research; that sharing is governed by that third party’s privacy policy

Changes to this Policy

Think Research will review and update this Policy periodically. We reserve the right to change the terms of this Privacy Policy at any time (for example due to changes in data protection laws) by posting revisions to this website. We will take adequate and reasonable action to obtain your consent if required, as a result of any such change.

How to Contact the Think Research Privacy Office

For more information about the Think Research privacy practices or to raise a concern you have with our practices, contact us:

Chief Privacy Officer

351 King St E #500, Toronto, ON, M5A 0L6

Tel: (416) 479-5428

privacy@thinkresearch.com