eReferrals

Expand your practice with smart digital referrals

What Are eReferrals?

Dive into a comprehensive digital referral solution that connects you to a wider community of referral sources and recipients. With eReferrals, primary care providers gain access to an online, searchable directory of specialists and service providers in a secure and streamlined way.

The platform integrates with electronic medical records systems, embeds clinical best practices and guidelines, and simplifies follow-up and communication to provide a trusted solution for practitioners.

Why use eReferrals?

Clinical Impact

Speed up: Greatly reduce the time to dispatch, receive, and confirm referrals. eReferrals can shorten turnaround time to 23 hours per referral from 68 under a fax system.

Increase accuracy: Eliminate avoidable errors by getting it right the first time with built-in completeness checks. eReferrals can reduce unnecessary referrals by more than 10 percent.

Expansive network

Broaden your scope: Access a wide range of providers, from primary care physicians and specialists to diagnostic imaging centers, accessed through a web-based, searchable directory. Discover providers by location, services, and wait times.

Intelligent and Data-Driven

Enhance your practice: Evidence-based clinical guidelines are integrated in eReferrals forms, embedding clinical guidance across the system. This increases the appropriateness of referrals and improves adherence to best practices.

Gain new insights: Analytics provide administrators with a deeper understanding of referral volumes and accepting sites, allowing for a reduction in wait times and ongoing system-level improvements.

Expand Your Referral Network​

eReferral Features

End-system agnostic

eReferrals can be managed through leading primary care EMR systems, including PS Suite. The program can also connect to some HIS systems, Caredove and provincial platforms such as CHRIS.

Smart referral forms

Dynamic forms prepopulate with EMR information and offer bi-directional communication and file attachment within the referral, providing a single source of referral knowledge.

Patient notifications

Automated alerts keep patients informed about the eReferral status, allowing them to confirm their appointments electronically, save time for staff, and reduce no-shows.

eReferrals Program in Ontario

Think Research, CognisantMD, the Centre for Effective Practice, and the Ontario eServices Program have collaborated to form the Think Research Consortium eReferral Partnership. Operating as one cohesive database, the program delivers a comprehensive solution for electronic referrals in Ontario.

The program supports system and regional support models, such as central intake models and assessment centres. It is accessed through the Ocean eReferrals platform, is managed through leading EMR systems, and connects to other solutions such as Caredove, Caseworks, CHRIS, and Salesforce.

Over 4,000 primary care providers, clinical specialists, and service providers use the Ontario eReferral program, with over 1M successful referrals. Join the eReferrals program today to grow your referral network and improve the referral experience for clinicians, administrators, and patients.

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Resources

Brochure

eReferrals Product​

Brochure

eReferrals Ontario Program​