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VirtualCare
Deliver comprehensive remote care during COVID-19
VirtualCare allows clinicians and allied health professionals to replace in-person appointments with efficient, secure, and safe virtual visits.
Trusted Partner to
Our patient engagement platform allows health care providers, specialists, allied health and community support workers, and others to provide virtual care through text messaging, audio-video conferencing, and secure document sharing.
VirtualCare™ makes it quick and easy for you to deliver basic care like routine follow-ups and sharing lab results and prescriptions. Instead of requiring an in-clinic visit, these activities can be conducted virtually in the time between regular appointments.
You can also reach patients who are inaccessible due to distance or other restrictions, such as COVID-19 physical distancing, and residents in seniors care homes.
VirtualCare allows clinicians to increase the number of patients they see in a day, providing scheduling flexibility and letting them make the most of their office hours.
What sets VirtualCare apart?
Patients unable to visit their primary care provider due to scheduling, travel, and other barriers too often delay or choose not to seek care for non-critical issues.
For clinicians, relying exclusively on in-office appointments means valuable time is lost to minor tasks like sharing prescriptions or results that could be done virtually without sacrificing care quality.
VirtualCare supports the delivery of patient-centred healthcare, whether for outpatient treatment or for seniors’ care homes residents who cannot attend a clinic or hospital. Our platform fully integrates with the two most-used EHR systems and has seen a tenfold increase in visit volume during COVID-19.
Discover the leading telemedicine solution for long-term care, backed by an Ontario Telemedicine Network Vendor of Record. VirtualCare has received the Canadian Health Informatics Award for Patient Care Innovation.
Intuitive technology
Easily accessible VirtualCare is accessed through a web browser or dedicated smartphone app, with integrated text messaging so your communication always gets through. Onboard your patients quickly with batch invitations for digital sign-up.
Secure communication Whether using asynchronous messaging, real-time audio-video conferencing, or sharing clinical documentation, your communication is protected by enterprise-grade privacy and security, and is PHIPA-compliant.
Built for your practice
Share information Share relevant clinical notes or attach documents, educational materials, and links during the virtual visit. Consultation documentation can be automatically transferred into an EHR.
Supports billing codes VirtualCare aligns with Ontario virtual care billing codes created in response to the COVID-19 pandemic, and is one of two OTN-approved platforms with secure chat reimbursement.
Adaptable, connected care
Adapts to your workflow VirtualCare can be configured for various workflows, including scheduled visits and walk-in models, discharge and follow-up visits, and can streamline booking and appointments as patients request appointments in the platform.
Connecting providers VirtualCare can be used to connect healthcare providers, such as seniors-care sector physicians and care teams, with outside clinicians and specialists in a patient resident’s extended circle of care.
Get a VirtualCare Demonstration
Sign up for a live demo and learn how to add virtual visits to your practice.
How VirtualCare helps
Healthcare providers
- Replace non-critical in-office appointments with text messaging, letting you provide care or routine services to multiple patients in minutes
- Easily see patients who face geographic, scheduling, or other barriers to care
- Secure technology platform that supports text-based chat, audio-video calls and digital file sharing for clinical documentation
Patients
- Request appointments directly through VirtualCare for simpler scheduling
- Access your primary care provider at a convenient time without sacrificing your day to travel
- Receive prescription, lab orders, and other clinical records digitally, increasing ease of access to your health information
Large health systems
- Create cost efficiencies through quicker visits and increased patient access
- Reduce avoidable hospital ER visits for conditions primary care providers can address virtually
- Encourage patients to be more active in their healthcare by virtually solving non-critical issues or by being better prepared for in-office visits
Benefits
Find more time to provide care
Make more time available to connect with your patients when it’s best for both you and them, and do so safely while maintaining physical distancing during COVID-19.
Improve your workflow efficiency
Provide effective care and streamline your workflow with functionality like appointment pre-screening and embedded clinical assessments and protocols.
Ready with EHR integration
VirtualCare fully integrates with leading seniors care sector EHR systems PointClickCare and MED e-care.
Unlock data-driven insights
Discover new insight and track care at the system level with simplified data and population health management.
Resources
- Infographic – Transform Your Practice With Virtual Care
The latest on Virtual Care
Keeping up Care and Keeping Residents Safe
Bringing Virtual Care to Long-Term Care Homes in Ontario By: Mylee Macdonald, Nurse Manager, King City Lodge and Kaitlyn Bader, Senior Implementation Specialist, Think Research Primary care doctors play a vital role in the health of long-term care residents. They build relationships with the staff and residents, they know their medical history and, importantly, they […]
Mental Health: A New Normal
Key lessons for mental health providers delivering care virtually during COVID-19.
How to get the most out of a VirtualCare visit
How to get the most out of a VirtualCare visit By Kirsten Lewis, Think Research VP R&D, CNephC, BSc, MN Even as we move into a phase of lifting restrictions put in place to stop the spread of COVID-19 in Canada, it’s clear that virtual healthcare is likely to remain as part of our everyday […]
