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Give staff the confidence and tools to assess and treat residents in your home

Our tools guide your staff through a series of evidence-based questions and pathways that result in a well informed resident-centred plan of care every time. They help keep your residents healthy inside their care home while minimizing the need for acute intervention. Improve your standard of care and deliver exceptional, individualized care.

Deployed in nearly 300 LTC homes​

Over 300,000 CSTs initiated​

Over 8,500 staff trained​

What sets Clinical Support Tools for Long-Term Care apart?

Clinical Support Tools for Long-Term Care assist your care planning for residents while reducing your administrative burden.

Enhance your decision-making at the point of care, build staff capacity, and bridge collaboration between clinicians and staff through improved communication while reducing documentation time and errors. We offer an expansive library of tools for a range of common use-cases applicable to long-term care.

Our CSTs have been used over 300,000 times in nearly 300 Ontario long-term care homes, with CST training provided to more than 8,500 LTC staff.

Key results from frontline staff
91% indicated CSTs improved their ability to provide evidence-based care
88% indicated CSTs increased their ability to care for residents at the end of life
86% indicated CSTs increased their knowledge of the CST condition
82% of nurses said the CSTs benefited their overall practice
Source: 2021 Think Research survey of Clinical Support Tools users.



Build staff capacity through embedded best-practice

Our clinical education team provides your staff robust training on how to use the tools, which contain embedded clinical suggestions to guide nurses with leading practices to support clinical decisions.

Drive compliance & internal quality improvement initiatives

CSTs are designed to promote regulatory compliance with programs such as end of life protocols, continence, diabetes and more,  and can be used to support long-term care homes’ Quality Improvement Plans.

Provides valuable data insights to support internal decision-making

CSTs provide homes with data that can be used for key performance indicators to support the ongoing monitoring of success towards your goals.

Brings leading practices directly to clinicians at the point of care

CSTs are built on current best practices, and digitally deployed through leading EHRs at the point of care.

Early identification of potential health risks

Each CST begins with assessing the resident for high-risk health conditions. Initiating CSTs early can result in less complications, and avoidable transfer to the emergency department

Supports resident-centred care and interdisciplinary communication

Improves the quality of documentation to support communications with residents and family members, as well as with interprofessional team members.

Key features

Up-to-date content

Clinical Support Tools incorporate the latest best-practice standards and applicable legislation. They can help inform your care planning and decision-making.

Robust tools

Our expanding Support Tools library currently consists of nine in-depth tools covering common clinical conditions and resident circumstances. They assist you in managing a resident through admission, assessment, care planning, and other care management needs

Simplified usability

Our Clinical Support Tools guide your staff through a systematic set of easy-to-use questions that are dynamically triggered based on provided answers.

EHR integration

Our solution integrates with leading electronic health record systems, including PointClickCare and MED e-care, to enable easy adoption.

Standardize Your Clinical Performance

CST Clinical Content Library

Our library of nine CSTs address conditions that result in approximately 80% of avoidable transfers to the emergency department.

Intended to be used anytime there is a concern about a new or worsened behaviour change in a resident. The tool allows nurses to document the effectiveness of pharmacological and non-phamacological interventions. The tool aligns with the P.I.E.C.E.S.TM framework and incorporates the new Behaviour Supports Ontario – Dementia Observation System (BSO-DOS©).

Provides nursing staff with evidence- based recommendations to care for residents with suspected or confirmed COVID-19. The tool is designed to facilitate the implementation of prompt infection and control measures, best practice monitoring, and symptom management.

Supports a resident-centred approach to palliative care by assessing general indicators of decline and clinical indicators associated with a life-limiting illness. Early identification of goals for care acknowledges the residents, wishes, values, and beliefs and informs the plan of care. 

Intended to be used to prevent acute exacerbations of COPD to reduce ED visits and avoidable hospitalizations. Assesses clinical indicators to facilitate a step-wise approach for monitoring symptom severity and treatment effectiveness.

Used to assess residents’ self-reported and observed pain, regardless of cognitive status. The CST tracks which validated pain scale was used for residents – including numeric,  facial, and verbal – enabling nursing staff to quickly and confidently select the appropriate scale when assessing a resident’s pain. The CST also replaces the previous process of documenting residents’ pain and care plans in progress notes, which was disjointed and contributed to disruptions in continuity of care. The CST includes an alert scoring to enable the clinical team to triage residents according to clinical observation and overall pain status to better manage residents who are in the most pain.

Supports an evidence-based approach to the identification, management and ongoing monitoring of prevalent wounds impacting residents. The tool comprises 6 assessments based on common etiologies seen in LTC plus a head to toe skin documentation tool. Embedded PUSH scoring allows clinicians to track and trend the progression of wound healing.

Incontinence, constipation, and UTI are complex, interrelated conditions that have a profound impact on morbidity and quality of life for LTC residents. The assessment supports in the identification of potential contributing factors and the resident’s individualized elimination patterns.

Facilitates quick and efficient assessment and management of frail and elderly residents requiring end-of-life care. The assessment enables the collection of information needed to prioritize, plan and implement interventions for managing symptoms that are aligned with a resident’s needs, preferences and goals of care at end-of-life. 

Promotes proactive assessment and management of diabetes among frail and elderly residents by including key leading practices to improve resident care and outcomes. The tool aligns with the Minister’s Directive: Glucagon, Severe Hypoglycemia, and Unresponsive Hypoglycemia.

How Our Tools Support Your Staff And Residents​

Nurse talking to Patient

Frontline staff

  • Supports best-practice decision making with clinical suggestions provided at point of care
  • Build capacity through latest evidence-based care standards
  • Set a higher care standard resulting in fewer hospital transfers
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  • Get ahead of day-to-day acuity levels and regulatory requirements
  • Improve your overall service standard and reduce administrative burden
  • Reduce risk in your day-to-day operations
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Government and health agencies

  • Supports standardization to best-practice while encouraging holistic and individualized resident care
  • Help achieve sector priorities, including avoidable ED transfer, length of stay, and hallway medicine
  • Capture more accurate data collection for improved resource allocation and funding decisions

The latest on Clinical Support Tools for Long-Term Care​